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Health Literacy


Communication/Teach Back

Teach-back is a technique for health care providers to ensure that they have explained medical information clearly so that patients and their families understand what is communicated to them.

Communication/Plain Language

Communication is in plain language if the intended audience can easily find what they need, understand what they find (after reading it just once), and use that information.

Shared Decision Making

Shared decision making is a model of patient-centered care that enables and encourages people to play a role in the medical decisions that affect their health. It operates under two premises: